Description

Responsibilities:

  • Provide in-depth technical troubleshooting for escalated issues originating from Tufin’s technical support team, focused on Tufin’s software and hardware.
  • Maintain individual escalation ticket queue and responsible for driving productive internal communication between our technical support team, R&D, and appropriate internal issue stakeholders.
  • Triage and assist in root cause analysis of complex and high-visibility issues, using deductive logic and reasoning, trace analysis, debugging tools, and internal software resources.
  • Troubleshoot to problem resolution, or to issue reproduction, of escalated issues.
  • Help to document resolved issues and assist in training support engineers to reduce repeat incidence of identified product issues.
  • Develop a deep understanding of Tufin’s software and hardware, to best assist with job duties.

Software leveraged by Tufin include: CentOS/Red Hat Enterprise Linux, Apache HTTP Server, Apache Tomcat, PostgreSQL, ActiveMQ, Python, Expect

Location: Fairlawn, OH

Requirements

  • 5+ years operations/engineering experience of UNIX/Linux servers, virtualization
  • Strong understanding of networks, protocols and internet technologies (Routing, NAT, Advanced TCP/IP, Syslog, NTP, etc.)
  • Strong proficiency with X.509 certificates and SSL/TLS usage and troubleshooting
  • Experience with SQL queries is a plus
  • Experience in scripting languages (BASH, Python, Perl, etc.)
  • Proficiency in software/protocol analysis and debugging tools (strace/truss, gdb, tcpdump, etc.)
  • Experience in Java application server debugging is a plus
  • Experience in firewall administration/configuration is a plus (Check Point, Palo Alto Networks, Cisco, Juniper, Fortinet, etc.)
  • Excellent interpersonal, verbal & written communication, technical writing, critical thinking & analytical skills
  • Loyal, reliable, devoted & conscientious
  • Highly responsible and accountable

Description

Role Description

As a PS Consultant/Engineer, your goal is to enable successful adoption of the Tufin Orchestration Suite by our customers. Delivering onsite and remote software/hardware and consultative professional services, you will be providing our customers with technical expertise for solution implementations – including customer discovery sessions, solution design, software installation and configuration, functional and integration testing, technical documentation and knowledge transfer.

You will work with our account teams and customers to implement solutions that enables them to realize the value of the Tufin Orchestration Suite. You will mentor and support the project team in developing and presenting high-quality deliverables. You will be part of a winning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

Responsibilities:

  • Deploy Tufin Orchestration Suite at customers and manage the full life cycle of deployment - planning to completion
  • Lead value-added services, such as process automation, best practices, integration activities, etc.
  • Provide routine adoption based tasks, such as health checks and abbreviated training
  • Function as a technical resource for best practice and how-to questions.
  • Participate in post-sales customer meetings, presentations, requirements gathering, solution design and competitive positioning
  • Collaborate closely with internal stakeholders including Customer Success, Support, Engineering and Sales teams in order to identify opportunities that impact satisfaction.

Location: Fairlawn, OH

Requirements

  • 5+ years' experience in networking and security systems
  • Candidates lacking a degree must have 7 years of work experience including certification and experience listed here
  • 3+ years of professional experience in advanced network solution design and development
  • Experience with customer-facing activities (pre/post-sale), as well as security and network consulting
  • Hands-on system administration skills and experience with Linux
  • Able to work independently, with a group and in a fast-paced environment
  • Proven technical skills including TCP/IP, routing technologies, firewall technologies and vendors, Linux, Cisco IOS, VPN, basic scripting/programming experience, private and public cloud technologies
  • Experience with (a) networking devices (Switches, Routers etc.), including virtual routing and software-defined networking OR (b) firewall administration/configuration (Check Point, Palo Alto Networks, Cisco, Juniper, etc.)
  • Strong presentation & negotiation skills
  • Excellent communication, critical thinking & analytical skills
  • Ability & willingness to travel (up to 40%)
  • Cisco Certified Internetwork Expert (CCIE) and/or Certified Information Systems Security Professional (CISSP) certification(s) preferred

Description

As a Professional Services Consultant in Tufin, you will be providing high quality technical services to our customers during Professional Services Engagements.

You will provide professional services both remotely and on-site (mainly in EMEA, specifically in the DACH region) that consists of deployment, project management, integration etc. with responsibility for the full lifecycle of the PS Project. You will be located in your home office and will handle mostly projects within you’re your region (DACH and EMEA). You will be asked to travel to our HQ (in Israel) every couple of months.

Requirements

Good understanding of complex networks, protocols and internet technologies: Advanced TCP/IP, Dynamic Routing protocols, Routers & Switches (Cisco and other vendors), MPLS, NAT etc. 

Hands-on experience is a must.

Knowledge & Experience in Linux (System Administrator level) – a must.

Knowledge & Experience with scripting (Bash, Python) – an advantage

Knowledge & Hands-on Experience in Network Security Products & Technologies (i.e. Firewalls) – a must.

Certification with Cisco and/or Check Point Security Products and/or PAN Firewalls and/or Cloud Security Products – an advantage

Strong technical troubleshooting abilities & experience

Customer facing skills, excellent interpersonal and verbal communication and the ability to generate strong and lasting relationships with our customers

Ability & willingness to travel occasionally (up-to 50% of the time)

Self-learning capabilities. Willingness, discipline and self motivation to work productively and efficiently from your home office.

Excellent language skills in both German and English (both written and spoken).

Description

About Tufin

Tufin is the leader in Network Security Policy Orchestration for enterprise cybersecurity. More than half of the top 50 companies in the Forbes Global 2000 turn to Tufin to simplify management of some of the largest, most complex networks in the world, consisting of thousands of firewall and network devices and emerging hybrid cloud infrastructures. Enterprises select the company’s award-winning Tufin Orchestration Suite™ to increase agility in the face of ever-changing business demands while maintaining a robust security posture. The Suite reduces the attack surface and meets the need for greater visibility into secure and reliable application connectivity. Its network security automation enables enterprises to implement changes in minutes with proactive risk analysis and continuous policy compliance. Tufin serves over 2,000 customers spanning all industries and geographies; its products and technologies are patent-protected in the U.S. and other countries. Find out more at www.tufin.com.

 

Role Description

As a Project Manager, you will be responsible for ensuring quality and timeliness of activities related to design, build and implementation of our Tufin Orchestration Suite, related integrations and work product. You will participate in collecting business/functional requirements, analysis of architecture, creation and review of the solution design as well as contribute to activities related to estimation, staffing analysis and risk planning. You will mentor and support the project team in developing and presenting high-quality deliverables. You will be part of a winning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

Please Note: We are looking for a Bi-Lingual Project Manager who speak English and Spanish (Portuguese is a plus)

Responsibilities:

  • Responsible for applying project management knowledge, skills, tools and techniques to project deliverables, processes, and systems
  • Lead onboarding and scoping, including setting/managing expectations for successful delivery with key stakeholders
  • Create and manage project plans, and other standard Project Management Documentation
  • Lead project meetings; identifies, documents and prioritizes scope changes and facilitates approval process; maintains and updates all project documents
  • Track and Manage Risks (and lead mitigation plans)
  • Drive the progress of the project across numerous different stakeholders towards successful deployment
  • Coordinate with stakeholders, champions, and sponsors to meet agreed plans
  • Conduct constant and effective communication channels with project teams and stakeholders

Location: Fairlawn, OH (Cleveland/Akron area)

Requirements

  • 5+ years of professional experience in managing complex IT projects in the areas of networking or network security
  • Experience directing infrastructure projects including experience with network assets (switches, routers, firewalls, SDN) and/or software development projects
  • Commitment to documentation. Ensures business and technical requirements are documented and agreed upon with customer
  • Professional services operations experience including forecasting and achieving revenue recognition.
  • Knowledge and skill in project management methodologies, practices, techniques and tools
  • Excellent customer facing skills and very high level of interpersonal communication (verbal and written)
  • Attention to detail, high organizational skills, ability to work well under pressure
  • Strong presentation & negotiation skills
  • Excellent communication, critical thinking & analytical skills
  • Ability & willingness to travel (up to 25%)
  • Project Management Professional (PMP) certification preferred
  • IT career experience/background and/or BA/BS in Computer Science, Engineering, or related discipline with IT focus degree

Description

Responsibilities:

  • Provide technical support to worldwide customers and partners using all methods of communication.
  • Troubleshoot to full resolution of issues within the Tufin suite and OS
  • Maintain individual ticket queue and responsible for all communication with customer, including being the liaison between customer and internal resources.
  • Support the deployment, implementation, and integration of Tufin products within customers’ infrastructure
  • Help to create and improve documentation of best practices in maintaining Tufin solutions
  • Participate in mentoring of other support engineers on your team
  • Develop a deep understanding of the customers’ technical environment

Software leveraged by Tufin include: CentOS/Red Hat Enterprise Linux, Apache HTTP Server, Apache Tomcat, PostgreSQL, ActiveMQ, Python, Expect

Location: Fairlawn, OH

Requirements

  • 5+ years implementation/operations experience of Linux servers, virtualization
  • Previous customer/end user facing experience as a technical lead
  • Strong understanding of networks, protocols and internet technologies (Routing, NAT, Advanced TCP/IP, Syslog, NTP, etc.)
  • High level understanding of authentication technologies (LDAP, TACACS, RADIUS, with SAML as a plus)
  • Experience with SQL queries is a plus
  • Strong proficiency with X.509 certificates and SSL/TLS usage and troubleshooting
  • Proficiency in software/protocol analysis and debugging tools is a plus (strace/truss, gdb, tcpdump, etc.)
  • Experience in scripting languages (BASH, Python, Perl, etc)
  • Excellent interpersonal, verbal & written communication, critical thinking & analytical skills
  • Experience in firewall administration/configuration is a plus (Check Point, Palo Alto Networks, Cisco, Juniper, Fortinet, etc.)
  • Loyal, reliable, devoted & conscientious
  • Highly responsible and accountable

Description

Tufin is the leader in Network Security Policy Orchestration for enterprise cybersecurity. More than half of the top 50 companies in the Forbes Global 2000 turn to Tufin to simplify management of some of the largest, most complex networks in the world, consisting of thousands of firewall and network devices and emerging hybrid cloud infrastructures. Enterprises select the company’s award-winning Tufin Orchestration Suite™ to increase agility in the face of ever-changing business demands while maintaining a robust security posture. The Suite reduces the attack surface and meets the need for greater visibility into secure and reliable application connectivity. Its network security automation enables enterprises to implement changes in minutes with proactive risk analysis and continuous policy compliance. Tufin serves over 2,100 customers spanning all industries and geographies; its products and technologies are patent-protected in the U.S. and other countries. Find out more at www.tufin.com.

 Role Description & Responsibilities

As a Solutions Developer, you will be responsible for developing customization & integration solutions around the Tufin product suite to meet customer’s requirements. You will;

  • Own the development cycle – from design of the overall solution, through development of all the related code (predominantly Python) - including development around our products, as well as integration of our products with 3rd party applications.
  • Work with our Services team and customers to define and create solutions that enables them to realize the value of the Tufin Orchestration Suite.
  • Participate in and/or lead the development of deliverable content that meets the needs of the customers and contract.
  • Be part of a winning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

 Location: Boston, MA

Requirements

  • 3+ years of programming experience, with a strong knowledge of Python
  • Experience developing customization & integration software solutions (use of APIs, connecting applications, etc.)
  • Experience with client and server side web technologies (HTML, CSS Javascript, WSGI, Apache)
  • Experience with relational databases and SQL (Postgres, SQLite3)
  • Basic knowledge of Linux systems and administration
  • Demonstrated ability to (1) creatively solve technical problems, and (2) work collaboratively within a team
  • Excellent communication, critical thinking & analytical skills
  • Experience working independently with minimal guidance
  • Strong problem solving and troubleshooting skills with experience exercising mature judgment
  • Nice to have - experience working with (a) networking devices (Switches, Routers etc.), including virtual routing and software-defined networking OR (b) firewall administration/configuration (Check Point, Palo Alto Networks, Cisco, Juniper, etc.)

Description

Tufin is the leader in Network Security Policy Orchestration for enterprise cybersecurity. More than half of the top 50 companies in the Forbes Global 2000 turn to Tufin to simplify management of some of the largest, most complex networks in the world, consisting of thousands of firewall and network devices and emerging hybrid cloud infrastructures. Enterprises select the company’s award-winning Tufin Orchestration Suite™ to increase agility in the face of ever-changing business demands while maintaining a robust security posture. The Suite reduces the attack surface and meets the need for greater visibility into secure and reliable application connectivity. Its network security automation enables enterprises to implement changes in minutes with proactive risk analysis and continuous policy compliance. Tufin serves over 2,000 customers spanning all industries and geographies; its products and technologies are patent-protected in the U.S. and other countries. Find out more at www.tufin.com.

 Role Description & Responsibilities

As a Solutions Developer, you will be responsible for developing customization & integration solutions around the Tufin product suite to meet customer’s requirements. You will;

  • Own the development cycle – from design of the overall solution, through development of all the related code (predominantly Python) - including development around our products, as well as integration of our products with 3rd party applications.
  • Work with our Services team and customers to define and create solutions that enables them to realize the value of the Tufin Orchestration Suite.
  • Participate in and/or lead the development of deliverable content that meets the needs of the customers and contract.
  • Be part of a winning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

 Location: Fairlawn, Ohio

Requirements

  • 3+ years of programming experience, with a strong knowledge of Python
  • Experience developing customization & integration software solutions (use of APIs, connecting applications, etc.)
  • Experience with client and server side web technologies (HTML, CSS Javascript, WSGI, Apache)
  • Experience with relational databases and SQL (Postgres, SQLite3)
  • Basic knowledge of Linux systems and administration
  • Demonstrated ability to (1) creatively solve technical problems, and (2) work collaboratively within a team
  • Excellent communication, critical thinking & analytical skills
  • Experience working independently with minimal guidance
  • Strong problem solving and troubleshooting skills with experience exercising mature judgment
  • Nice to have - experience working with (a) networking devices (Switches, Routers etc.), including virtual routing and software-defined networking OR (b) firewall administration/configuration (Check Point, Palo Alto Networks, Cisco, Juniper, etc.)

Description

About Tufin

Tufin, the Security Policy Company, is the leader in Network Security Policy Orchestration for enterprise cybersecurity. More than half of the top 50 companies in the Forbes Global 2000 turn to Tufin to simplify management of some of the largest, most complex networks in the world, consisting of thousands of firewall and network devices and emerging hybrid cloud infrastructures. Enterprises select the company’s award-winning Tufin Orchestration Suite™ to increase agility in the face of ever-changing business demands while maintaining a robust security posture. The Suite reduces the attack surface and meets the need for greater visibility into secure and reliable application connectivity. Its network security automation enables enterprises to implement changes in minutes with proactive risk analysis and continuous policy compliance. Tufin serves over 2,000 customers spanning all industries and geographies; its products and technologies are patent-protected in the U.S. and other countries. Find out more at www.tufin.com.

Location: Fairlawn, OH

Role Description

As the Technical Account Manager (TAM), you will be responsible for building and maintaining post-sales relationships with Tufin’s largest and most complex customers. You will serve as a primary point of contact for multiple strategic customers, helping to ensure successful implementations and that the customers continue their operationalization of Tufin Technologies - documenting Tufin value and ROI realization. You will work hand-in-hand with senior executives on opportunities to improve your customers’ security network landscape. Additionally, you will also act as the voice of the customer within Tufin to escalate problems and to drive prioritization of business needs for our customers.

Responsibilities:

  • Participate in architectural reviews, ensure Tufin-based solutions are designed for successful and growth
  • Oversee the adoption, and integration of Tufin products within customers infrastructure
  • Provide leadership for the customers’ major Tufin-based initiatives. This could include project management and solutions architecting functions
  • Design and develop innovative solutions to customer requirements, with assistance from our internal R&D group as well as Product Management
  • Help to document best practices in developing and deploying Tufin solutions
  • Facilitate resolution of customer issues by coordinating support responses when required
  • Function as a technical resource for best practice and informal customer questions and act as liaison between customers and internal Tufin functions
  • Develop a deep understanding of the customers’ business as well as their technical environment
  • Establish yourself as the trusted advisor, able to design/develop innovative solutions to meet requirements
  • Maintain full alignment with field based sales teams on renewal and up-sell strategies - focused on customer retention
  • Where knowledge gaps exist within customer environments, identify where these can be addressed by existing function or by potential product enhancements

Requirements

  • 5+ years design/implementation/operations/consulting experience of network/security systems
  • Experience with networking devices (Switches, Routers etc.), including virtual routing and software-defined networking
  • Experience in firewall administration/configuration (Check Point, Palo Alto Networks, Cisco, Juniper, Fortinet, etc.)
  • Experience with Linux server administration, SQL experience is a plus
  • Perl, Python, BASH skills are a plus
  • Previous customer facing experience as a technical lead
  • Superior organizational and project management skills
  • Strong presentation & negotiation skills
  • Excellent communication, critical thinking & analytical skills
  • Ability & willingness to travel (up to 40%)
  • Bachelor’s degree in Engineering/Computer Science or equivalent

Description

Tufin is looking to bring on new talent in the Customer Success organization. As the Technical Account Manager (TAM), you will be responsible for building and maintaining post-sales relationships with Tufin’s largest and most complex customers. You will serve as a primary point of contact for one or more customers, helping to ensure successful implementations and that the customers continue their operationalization of Tufin Technologies - documenting Tufin value and ROI realization. You will work hand-in-hand with senior executives on opportunities to improve your customers’ security network landscape. Additionally, you will also act as the voice of the customer within Tufin to escalate problems and to drive prioritization of business needs for our customers.


Responsibilities:

  • Participate in deep architectural reviews, ensure solutions are designed for successful deployment and growth
  • Oversee the implementation, adoption, and integration of Tufin products within customers infrastructure
  • Provide leadership for the customers’ major Tufin-based initiatives. This could include project management and solutions architecting functions
  • Design and develop innovative solutions to customer requirements, with assistance from our internal R&D group as well as product management
  • Help to document best practices in developing and deploying Tufin solutions
  • Facilitate resolution of customer issues by coordinating support responses when required
  • Function as a technical resource for best practice and informal customer questions and act as liaison between customers and internal Tufin functions
  • Develop a deep understanding of the customers’ business as well as their technical environment
  • Maintain full alignment with field based sales teams on renewal and up-sell strategies - focused on customer retention
  • Where knowledge gaps exist within customer environments, identify where these can be addressed by existing function or by potential product enhancements

Position Location: London (Flexible)

Requirements

  • 5+ years design/implementation/operations/consulting experience of network/security systems
  • Experience with networking devices (Switches, Routers etc.), including virtual routing and software-defined networking
  • Experience in firewall administration/configuration (Check Point, Palo Alto Networks, Cisco, Juniper, Fortinet, etc.)
  • Experience with Linux server administration, SQL experience is a plus
  • Perl, Python, BASH skills are a plus
  • Previous customer facing experience as a technical lead
  • Superior organizational and project management skills
  • Strong presentation & negotiation skills
  • Excellent communication, critical thinking & analytical skills
  • Ability & willingness to travel (up to 40%)
  • Bachelor’s degree in Engineering/Computer Science or equivalent is preferred

Description

As a Technical Support Engineer in Tufin you will provide technical support to worldwide customers and partners, resolving issues by troubleshooting with maximum customer satisfaction.

  • Responsible for support related communication with customer, including being the liaison between customer and internal resources.
  • Support the implementation and integration of Tufin products within customers’ infrastructure
  • Help to document best practices in maintaining Tufin solutions
  • Develop a deep understanding of the customers’ technical environment

Requirements

  • Knowledge & Experience (at least 2 years) with Firewall technologies of leading vendors (Check Point, Cisco, Juniper, Fortigate, Palo-Alto, etc.) - Must
  • Strong technical troubleshooting and problem solving skills - at least 2 years of experience in related technical customer support
  • Good understanding of networks, protocols and internet technologies -Routing, NAT, Advanced TCP/IP etc. (1-2 years of experience with leading vendor’s equipment)
  • Knowledge & Experience in Linux - Must
  • Excellent English level, both written and oral
  • Excellent interpersonal and verbal communication and the ability to generate strong and lasting relationships with our customers

Description

Tufin®, the leader in Network Security Policy Orchestration, allows enterprises to streamline the management of security policies across complex, heterogeneous environments. Serving over 2,000 customers, Tufin’s network security automation enables enterprises to implement changes in minutes with proactive risk analysis and continuous policy compliance.

As a Technical Support Engineer in Tufin you will provide technical support to worldwide customers and partners, resolving issues by troubleshooting with maximum customer satisfaction.

  • Responsible for support related communication with customer, including being the liaison between customer and internal resources.
  • Support the implementation and integration of Tufin products within customers’ infrastructure
  • Help to document best practices in maintaining Tufin solutions
  • Develop a deep understanding of the customers’ technical environment

Requirements

  • Knowledge & Experience (at least 2 years) with Firewall technologies of leading vendors (Check Point, Cisco, Juniper, Fortigate, Palo-Alto, etc.) - Must
  • Strong technical troubleshooting and problem solving skills - at least 2 years of experience in related technical customer support
  • Good understanding of networks, protocols and internet technologies -Routing, NAT, Advanced TCP/IP etc. (1-2 years of experience with leading vendor’s equipment)
  • Knowledge & Experience in Linux - Must
  • Excellent English level, both written and oral
  • Excellent interpersonal and verbal communication and the ability to generate strong and lasting relationships with our customers