Department: Finance & Operations
Location: Fairlawn, Ohio


Order Management Specialist

The Order Management Specialist is dedicated to supporting the global sales team function through pre/post-sales activities, quotations, as well as the management of simple and complex orders. This person will be a key point of contact to sales department, customers and several internal departments to help drive growth.


Essential Job Functions


·Order Processing from quote to order delivery. This includes among other tasks: Scrutinizing Quotes generated by the sales representatives, invoicing, delivery of license to customer and account management

·Responsible for providing pre- and post-sales support to the global sales team.

·Prepare quotations and proposals for the sales organization

·Analyzing quotes and opportunities generated by the sales representatives to ensure smooth order processing, invoicing, delivery of license to customer and account management.

·Interact and communicate directly with the sales process stakeholders (sales reps, partners, end customers, IT and finance departments) to ensure smooth sales processing.

·Enters orders received from customer and channel partner into ERP system (Salesforce & NetSuite)

·Communicate with the sales team, channel partners, and customers on the status of orders.

·Work closely with Finance, Legal, and Operations department to ensure that all orders are meeting compliance requirements


·May be assigned to execute other initiatives within the Order Management department

·Working days: Monday-Friday




·Experience of 2+ years in a similar position.

·Strong English communication skills (Written and verbal) - Must

·Demonstrated proficiency with Microsoft Office: Outlook, Word, PowerPoint, Excel (intermediate Excel)

·Experience working with quoting tools and CRM systems (advantage to Salesforce & NetSuite).

·Ability to work flexible days/hours to close out quarter end

·Ability to work both independently and as a member of a team.

·Time and task management skills; multi-tasking and ability to prioritize work.