Service Delivery Partner Requirements.
Service Delivery Partner Requirements
- Complete Tufin technical training and pass the required exam(s)
- Attend a hands-on training session at Tufin (Tel Aviv, Israel OR Akron, Ohio)
- Topics include Deployment Methodology, High Availability, Distributed Architecture, Device Client Troubleshooting, Revision Processing, Topology, USP, Zones, Performance Troubleshooting, Syslog Troubleshooting, Dynamic Assignment, Skip Step Conditions, and Design/Provisioning
- Complete lab exercises using Tufin deployment practices consisting of setup and troubleshooting TOS in a lab environment
- Accompany a Tufin professional services engineer (PSE) on at least one (1) customer implementation engagement
- Be accompanied (and supported) by a Tufin PSE on a partner-led implementation
Upon completion of Tufin Service Delivery Partner training, certified engineers will be able to demonstrate competency in designing and implementing a TOS environment including:
- High Availability, Distributed Architecture, Topology, Monitoring Devices and System Performance
- Debugging all device clients, syslog and HA/DA problems
- Revision processing
- Utilizing “Special” PS tools for deployment
- Designing workflows, using SecureChange automation tools, troubleshooting
- Debugging capabilities for ST/SC connectivity and workflow tools
- Understanding of Skip Steps conditions
- Setting Dynamic Assignment conditions
- Excluding devices (i.e. route/switch topology devices) in SecureChange
- Troubleshooting designer, provisioning, and results
- Knowledge transfer to customer
Service Delivery Partner + Requirements
Prerequisite(s): Knowledge of scripting (e.g. Python) and experience in developing customization & integration software, using APIs and SQL
- Complete all Service Delivery Partner requirements
- Attend a four (4) day hands-on training session at Tufin (Tel Aviv, Israel OR Akron, Ohio), focused on customization and scripting
- Accompany a Tufin professional services engineer (PSE) on at least one (1) customer TOS customization engagement (potentially remote, via WebEx)
Upon completion of Tufin Service Delivery + training, certified engineers will display a mastery of Service Delivery capabilities, and be able to demonstrate:
- Building TOS customizations, including custom reports for SecureTrack and SecureChange.
- Scripting capabilities:
- Conditions and automation between workflow steps
- Import and maintain zones and USP
- Imports from external IT service management (ITSM) technologies
Benefits
- Professional Services referral opportunities
- Membership in our virtual bench - augment the staffing capacity of Tufin Professional Services to satisfy our customer requirements and timelines.
- Access to Tufin best practices
- Exclusive roadmap reviews and workshops
- Exclusive PS team access, for sales support and enablement
- Direct access to Level 2 support, with expedited SLAs
- Preferential promotion
- Access to Tufin Partner portal
- Access to the Tufin Scripting “toolbox” (Service Delivery + only)
Designation Maintenance
To maintain Tufin Certified Services Partner accreditation your organization must meet the following requirements and remain in good standing:
- Maintain validated knowledge/skills with a consistent minimum count of two (2) certified resources
- Annually deliver a minimum of four (4) engagements OR provide one (1) reference/ case study
- Deliver services in accordance with Tufin methodology
- Maintain 90% positive or better customer survey results
- Provide one (1) reference/ customer case study annually
- Contribute to the Tufin Scripting “toolbox” (Service Delivery + only)
- Independently support customizations (Service Delivery + only)
Contact Tufin
Contact the Tufin Professional Services team to learn more about becoming a Service Delivery Partner.