Service Delivery Partner Requirements.

Service Delivery Partner Requirements

1. Complete Tufin technical training and pass the required exam(s)
2. Attend a hands-on training session at Tufin (Tel Aviv, Israel OR Akron, Ohio)
   • Topics include Deployment Methodology, High Availability, Distributed Architecture, Device Client Troubleshooting, Revision Processing, Topology, USP, Zones, Performance Troubleshooting, Syslog Troubleshooting, Dynamic Assignment, Skip Step Conditions, and Design/Provisioning
3. Complete lab exercises using Tufin deployment practices consisting of setup and troubleshooting TOS in a lab environment
4. Accompany a Tufin professional services engineer (PSE) on at least one (1) customer implementation engagement
5. Be accompanied (and supported) by a Tufin PSE on a partner-led implementation

Upon completion of Tufin Service Delivery Partner training, certified engineers will be able to demonstrate competency in designing and implementing a TOS environment including:

• High Availability, Distributed Architecture, Topology, Monitoring Devices and System Performance
• Debugging all device clients, syslog and HA/DA problems
• Revision processing
• Utilizing “Special” PS tools for deployment
• Designing workflows, using SecureChange automation tools, troubleshooting
• Debugging capabilities for ST/SC connectivity and workflow tools
• Understanding of Skip Steps conditions
• Setting Dynamic Assignment conditions
• Excluding devices (i.e. route/switch topology devices) in SecureChange
• Troubleshooting designer, provisioning, and results
• Knowledge transfer to customer

Service Delivery Partner + Requirements

Prerequisite(s): Knowledge of scripting (e.g. Python) and experience in developing customization & integration software, using APIs and SQL

1. Complete all Service Delivery Partner requirements
2. Attend a four (4) day hands-on training session at Tufin (Tel Aviv, Israel OR Akron, Ohio), focused on customization and scripting
3. Accompany a Tufin professional services engineer (PSE) on at least one (1) customer TOS customization engagement (potentially remote, via WebEx)

Upon completion of Tufin Service Delivery + training, certified engineers will display a mastery of Service Delivery capabilities, and be able to demonstrate:

• Building TOS customizations, including custom reports for SecureTrack and SecureChange.
• Scripting capabilities:
  • Conditions and automation between workflow steps
  • Import and maintain zones and USP
  • Imports from external IT service management (ITSM) technologies

Benefits

• Professional Services referral opportunities
• Membership in our virtual bench - augment the staffing capacity of Tufin Professional Services to satisfy our customer requirements and timelines.
• Access to Tufin best practices
• Exclusive roadmap reviews and workshops
• Exclusive PS team access, for sales support and enablement
• Direct access to Level 2 support, with expedited SLAs
• Preferential promotion
• Access to Tufin Partner portal
• Access to the Tufin Scripting “toolbox” (Service Delivery + only)

Designation Maintenance

To maintain Tufin Certified Services Partner accreditation your organization must meet the following requirements and remain in good standing:

• Maintain validated knowledge/skills with a consistent minimum count of two (2) certified resources
• Annually deliver a minimum of four (4) engagements OR provide one (1) reference/ case study
• Deliver services in accordance with Tufin methodology
• Maintain 90% positive or better customer survey results
• Provide one (1) reference/ customer case study annually
• Contribute to the Tufin Scripting “toolbox” (Service Delivery + only)
• Independently support customizations (Service Delivery + only)