Description
About Tufin
Tufin is the leader in Network Security Policy Orchestration for enterprise cybersecurity. More than half of the top 50 companies in the Forbes Global 2000 turn to Tufin to simplify management of some of the largest, most complex networks in the world, consisting of thousands of firewall and network devices and emerging hybrid cloud infrastructures. Enterprises select the company’s award-winning Tufin Orchestration Suite™ to increase agility in the face of ever-changing business demands while maintaining a robust security posture. The Suite reduces the attack surface and meets the need for greater visibility into secure and reliable application connectivity. Its network security automation enables enterprises to implement changes in minutes with proactive risk analysis and continuous policy compliance.
Tufin serves over 2,000 customers spanning all industries and geographies; its products and technologies are patent protected in the U.S. and other countries. Find out more at www.tufin.com
Job Description:
Provide technical support to worldwide customers and partners using all methods of communication.
· Troubleshoot to full resolution of issues within the Tufin suite and OS.
· Maintain individual ticket queue and responsible for all communication with customer, including being the liaison between customer and internal resources.
· Support the deployment, implementation, and integration of Tufin products within customers’ infrastructure
· Help to create and improve documentation of best practices in maintaining Tufin solutions
· Develop a deep understanding of the customers technical environment
· Software leveraged by Tufin including: CentOS/Red Hat Enterprise Linux, Kubernetes, Apache HTTP Server, Apache Tomcat, PostgreSQL, ActiveMQ, Python.
Position location: CoWorks CyberHub, Gurugram, Haryana 122002, India.
Requirements
· 2+ years implementation/operations experience of Linux system management
· 2+ years customer/end user facing experience as a technical support
· Strong understanding of networks, protocols, and internet technologies (Routing, NAT, Advanced TCP/IP, Syslog, NTP, etc.)
· Excellent interpersonal, verbal & written communication, critical thinking & analytical skills
· Experience in firewall administration/configuration is a plus (Check Point, Palo Alto Networks, Cisco, Juniper, Fortinet, etc.)
· Strong proficiency with X.509 certificates and SSL/TLS usage and troubleshooting
· Highly responsible and accountable
· Understanding of authentication technologies (LDAP, TACACS, RADIUS, with SAML as a plus)
· Experience with Kubernetes is a BIG plus
· Proficiency in software/protocol analysis and debugging tools is a plus
· Experience in scripting languages (BASH, Python, Perl, etc.) is a plus
- · Experience with SQL queries is a plus
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