Department: Finance & Admin
Location: Fairlawn, Ohio


Order Management Specialist

The Order Management Specialist is dedicated to supporting the global sales team function through pre/post-sales activities, quotations, as well as the management of simple and complex orders. This person will be a key point of contact to sales department, customers and several internal departments to help drive growth.


Essential Job Functions

  • Order Processing from quote to order delivery. This includes among other tasks: Scrutinizing Quotes generated by the sales representatives, invoicing, delivery of license to customer and account management
  • Responsible for providing pre- and post-sales support to the global sales team.
  • Prepare quotations and proposals for the sales organization
  • Analyzing quotes and opportunities generated by the sales representatives to ensure smooth order processing, invoicing, delivery of license to customer and account management.
  • Interact and communicate directly with the sales process stakeholders (sales reps, partners, end customers, IT and finance departments) to ensure smooth sales processing.
  • Enters orders received from customer and channel partner into ERP system (Salesforce & NetSuite)
  • Communicate with the sales team, channel partners, and customers on the status of orders.
  • Work closely with Finance, Legal, and Operations department to ensure that all orders are meeting compliance requirements
  • Collections
  • May be assigned to execute other initiatives within the Order Management department
  • Working days: Monday-Friday


  • Experience of 2+ years in a similar position.
  • Strong English communication skills (Written and verbal) - Must
  • Demonstrated proficiency with Microsoft Office: Outlook, Word, PowerPoint, Excel (intermediate Excel)
  • Experience working with quoting tools and CRM systems (advantage to Salesforce & NetSuite).
  • Ability to work flexible days/hours to close out quarter end
  • Ability to work both independently and as a member of a team.
  • Time and task management skills; multi-tasking and ability to prioritize work.

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