Order Management Specialist
The Order Management Specialist is dedicated to supporting the global sales team function through pre/post-sales activities, quotations, as well as the management of simple and complex orders. This person will be a key point of contact to sales department, customers and several internal departments to help drive growth.
Essential Job Functions
- Order Processing from quote to order delivery. This includes among other tasks: Scrutinizing Quotes generated by the sales representatives, invoicing, delivery of license to customer and account management
- Responsible for providing pre- and post-sales support to the global sales team.
- Prepare quotations and proposals for the sales organization
- Analyzing quotes and opportunities generated by the sales representatives to ensure smooth order processing, invoicing, delivery of license to customer and account management.
- Interact and communicate directly with the sales process stakeholders (sales reps, partners, end customers, IT and finance departments) to ensure smooth sales processing.
- Enters orders received from customer and channel partner into ERP system (Salesforce & NetSuite)
- Communicate with the sales team, channel partners, and customers on the status of orders.
- Work closely with Finance, Legal, and Operations department to ensure that all orders are meeting compliance requirements
- Collections
- May be assigned to execute other initiatives within the Order Management department
- Working days: Monday-Friday
