Last updated February 15th, 2023 by Raj Motwane
Tufin recently announced that its services and support team was named a bronze winner for “Customer Service Department of the Year” in the Stevie Awards for Sales and Customer Service.
The Stevie Awards for Sales and Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals. More than 2,300 nominations from organizations of all sizes in every industry, in 51 nations, were considered in this year’s awards.
We are proud to have received such international recognition among some of the most recognized and respected companies in the world. The Tufin team has worked hard to achieve this accolade. Tufin puts its customers in everything we do. Everyone in our organization works together, from product developers to our customer service teams, to deliver solutions that exceed our customers’ needs and expectations. Customer support is so critical to the success of our customers’ deployments, and this award is a testament to our mission to enable our customers to successfully adopt, use, and scale the Tufin Orchestration Suite in their organizations. The services we deliver are an extension of our award-winning technology: customers can only experience the full benefits of Tufin when they successfully operationalize their deployments.
A partnership that anticipates and responds to the needs of the largest enterprises
Since its inception, Tufin’s solutions have been purchased by over 2,000 customers in more than 70 countries. Our customers have some of the most complex networks in the world, consisting of thousands of firewall and network devices and emerging hybrid cloud infrastructures. They turn to Tufin to help them manage their networks, and Tufin’s technical support team works with these highly complex organizations and deployments to make the solution’s capabilities a reality and drive value and ROI to their business. Without this team, the full capabilities of Tufin’s technology may be overlooked, or worse, become shelfware.
With three Centers of Excellence around the globe, Tufin provides 24×7 follow-the-sun support. Tufin offers several levels of fee-based technical support as well as free opportunities for customer support and troubleshooting. There is a Google+ development community, the Tufin Technical Forum, and Knowledge Center, and customers have unlimited access to these forums. Tufin also hosts regular Tufin User Group localized events, a customer Slack channel, and annual events in the U.S. and EMEA for customer training, education, and networking. Technical Account Managers are provided for new customers and large, complex environments.
Committed to rapid response and resolution
Unique to Tufin’s support offerings is the Critical Situations Team. In the case of any system-down, this team is engaged within minutes and remains on the call with the customer until the issue is resolved. Further, once stability is restored, the team continues daily communication with the customer.
Tufin’s Support Team reports a 94% customer satisfaction rate and a 99% first response SLA. When customers call, they immediately hear from a support engineer, regardless of the priority level.
Technology and services that go hand-in-hand
We are honored to call ourselves “Customer Service Department of the Year,” and to continue to assist our customers with all of their deployment and usage requirements. Through best-in-class technology coupled with always-on support and services, our customers are fully equipped to launch quickly and drive ROI for their business.
Learn more about Tufin’s support and services team.