Ticket Verification

Automatic Verification of Request Fulfillment

SecureChange analyzes each completed ticket to verify whether the request was handled successfully. Automatic verification speeds request processing and minimizes the need to re-open tickets. Using sophisticated security policy analysis technology, SecureTrack determines whether the design and scope of the change answer the requirements - before the task is closed. In case of a discrepancy, SecureChange sends an alert to the relevant handler.

Early Verification

In addition to making sure that the implementation was successful, the automatic verification tool can be used in an early stage of the workflow to check the possibility that the requested access is already enabled. For example, the requestor could have made a mistake, or have been blocked for another reason. Early verification can save valuable resources and speed request processing.

Effective IT Governance

Ticket verification is an important part of IT governance and risk management that ensures that all policy configuration changes correspond to an approved business need. Along with separation of duties, enforced approvals and a comprehensive audit trail, automatic ticket verification ensures that the change request lifecycle is executed seamlessly.