SLA Tracking

Ensuring Service Levels Throughout the Workflow

SecureChange features definition and tracking of service level agreements for request workflows, and for individual workflow steps from submission through verification. With SLA support, organizations can improve their security process management while supporting service management initiatives. To help enforce service levels, when a task does not meet its SLA, configurable alerts or escalations are activated and notifications are sent to the right recipients.

Communicating Service Levels

SecureChange presents SLA status data in detailed reports and in the Executive Dashboard that help security teams to ensure high service levels and communicate them effectively throughout the organization.