Managing Access Requests

Whether you are a business user or a security administrator, the Access Request tool makes it far simpler to define and keep track of your network access Requests. It uses Network Topology Intelligence to help you populate the form and helps you re-use common access requests. This improves communication between business users and the security team, and increases the likehood that the request will be implemented correctly. Once a task is submitted, you can track the status of all of your requests throughout the change lifecycle.

Automatic Verification and User Confirmation

SecureChange™ analyzes each completed ticket to verify whether the request was handled successfully. Automatic verification speeds request processing and minimizes the need to re-open tickets. Using sophisticated security policy analysis technology, SecureChange determines whether the design and scope of the change answer the requirements - before the task is closed. In case of a discrepancy, SecureChange sends an alert to the relevant handler.

Once the task is completed, the requestor is asked to confirm that the original request was confirmed - and if the answer is no, the task is reopened.

Effective IT Governance

Ticket verification is an important part of IT governance and risk management that ensures that all policy configuration changes correspond to an approved business need. Along with separation of duties, enforced approvals and a comprehensive audit trail, automatic ticket verification ensures that the change request lifecycle is executed seamlessly.