What are you already doing to speed up your service
Most organizations we talk to have already invested in automated
configuration management and in DevOps solutions, but they are
still experiencing delays in service delivery. For many of them,
the bottlenecks occur at what is the "last mile" of service
delivery: assuring that the network supports the new service.
Nowadays, the "service" in service delivery is almost always an
application. Having an application server setup and ready for
production is futile if that server cannot access the database or
the LDAP server due to a misconfigured router or a blocking
firewall. Unfortunately, such scenarios occur all the time, and
correcting the problem often turns out to be a time consuming and
Such delays have a direct impact on revenues as these network
level requests support business-critical applications. As
networks become bigger and more complex, and organizations become
even more dependent on applications, the last mile problem has
gotten much worse. And it will continue to do so until IT
teams adjust their processes to account for the nature of the
technology they become so reliant on.
Because this is such a big problem for our customers, we've
spent a lot of time talking with customers and researching specific
points of failure. What we've learned is that
application connectivity issues are by far the biggest reason for
network change requests. The problem is that
application-related change requests are made by business owners who
don't understand (or necessarily care) about the technical and
security considerations of their change requests.
More often than not, requests are submitted with inaccurate or
deficient technical data (such as a wrong IP address or a reference
to a rule or object that no longer exists). By the time they are
approved (if they are approved) and implemented (if they are
implemented correctly), the business owner learns that they have to
re-submit the request.
Because this is an issue our customers grapple with daily, we
decided to deal with it by developing automation, that
"understands" the connectivity demands of a new application,
checks them against zone-based security policies ,
automatically pushes them out to the network and maintains them
over time (across all firewalls and routers).
The fruit of our efforts: SecureApp.
SecureApp is more than a point solution designed to speed up the
last mile. It enables network security teams to create and
automate business processes that enable them to do their jobs.
Check out this Forrester Study
to see how SecureApp benefited one of our customers, SIX. SecureApp
is still a new product - it is only eight months old. If the
economics of this report are any indication, we are connecting
network security teams to the rest of the business in a much more
significant way. It has been incredibly exciting for me
to play a part on bringing it to market, and I look forward to
sharing our progress.